CPCP Code of Ethics

All CPCP Members Have Agreed to the Code of Ethics

As professional pet care providers in Canada, we are committed to upholding the highest standards of care, ethics, and professionalism in the industry. This Code of Ethics serves as a foundation for best practices, ensuring the well-being of animals, trust with clients, and respect within the profession.

1. Animal Welfare & Safety

Prioritize the health, safety, and well-being of all animals in our care.
Provide humane, respectful, and science-based handling of all pets, using positive, ethical methods that prioritize the physical and emotional well-being of the animals in our care.
Never use or condone abusive, negligent, or harmful practices.
Ensure pets have access to clean water, appropriate shelter, and enrichment as needed.
Monitor animal behaviour for signs of distress, illness, or discomfort and take appropriate action.
Adhere to all municipal, provincial, and federal animal welfare laws.

2. Professionalism & Ongoing Education

Commit to ongoing education and professional development to improve skills and stay updated on industry best practices.
Seek additional training in areas such as animal behaviour, first aid, and species-specific care.
Maintain proper insurance, licensing, and certifications as required by law.
Present ourselves in a professional, responsible, and courteous manner at all times.

3. Honesty, Integrity & Transparency

Provide accurate and truthful information to clients regarding services, pricing, and policies.
Be transparent about our qualifications, experience, and any limitations of our services.
Report any concerns about a pet’s health, behaviour, or well-being honestly and promptly to the owner.
Maintain accurate and up-to-date client records.

4. Respect for Clients & Their Property

Treat all clients with respect, kindness, and professionalism.
Maintain client confidentiality and never disclose private information without consent.
Respect and protect client property, ensuring all keys, access codes, and home security details are handled responsibly.
Arrive on time, fulfill all agreed-upon services, and communicate proactively with clients regarding any changes.

5. Ethical Business Practices

Operate fairly and ethically, ensuring all services are delivered as promised.
Avoid conflicts of interest and do not engage in deceptive or unfair business practices.
Price services fairly, respecting the value of professional pet care.
Collaborate with fellow pet care professionals, fostering a supportive industry rather than undermining competitors.

6. Respect for Fellow Professionals

Support and encourage professionalism across the pet care industry.
Avoid publicly criticizing or disparaging fellow professionals.
Seek to resolve any disputes within the industry in a fair and respectful manner.

7. Legal & Ethical Compliance

Abide by all applicable municipal, provincial, and federal regulations related to pet care services.
Adhere to ethical advertising and marketing standards.
Ensure all employees or contractors uphold these ethical standards.