What the CPCP Badges Mean

A simple guide to understanding what each badge on a CPCP member’s website, social media, or directory listing actually means for you and your pet.

Why CPCP Badges Exist

The Canadian pet care industry isn’t regulated. Anyone can call themselves a professional. That makes it hard to know who to trust with your pet.

CPCP members have voluntarily stepped up to a higher standard. Every badge is earned — not paid for — and every badge means something specific about the professional you’re considering.

Startup PRO badge

What it means: This member is actively building their business to meet the full Verified PRO standard. They’ve completed CPCP’s Business Readiness Program, operate a real pet care business, and are committed to the profession. They may not yet be fully insured or policied — ask what stage they’re at.

Verified PRO Badge

What it means: This member runs a legitimate, insured Canadian pet care business. CPCP has verified their business registration, their current insurance, and their professional practices. They’ve agreed to our Code of Ethics. This is the core CPCP trust standard.

Accredited PRO

What it means:s an active professional credential from a recognized certifying body — a formal training, behaviour, grooming, or care credential. They also complete at least six hours of continuing education with CPCP every year. This is the highest tier of trust and investment CPCP recognizes.

CROSS-TIER UNIVERSAL BADGES

First Aid Ready

What it means: This member holds a current pet first aid certification. They’re prepared for emergencies — choking, injuries, sudden health events — while your pet is in their care.

Fear Free Ready

What it means: This member is certified through the Fear Free program. They’re specifically trained to reduce fear, anxiety, and stress during pet care interactions — not just to get the job done, but to protect your pet’s emotional wellbeing.

QUESTIONS YOU CAN ASK ANY CPCP MEMBER

What CPCP level are you at? How long have you held it?

What’s your current insurance coverage?

What professional credentials do you hold? Are they current?

Do you have a written service agreement?

What’s your emergency protocol?

PUBLIC OPEN HOUSE: Live Tour + Q&A

Jan 8, 2026 @ 12:00 PM EST

Join Erika and Morag for a free live Zoom session open to all Pet Care Professionals across Canada where we’ll walk you through the real benefits of CPCP – from HR support and business tools to marketing resources, provincial hubs, and our Verified PRO standards Plus a tour of the member portal!

Live Q&A included. Replay will be available for all who register.